Last week’s focus on the Horizon Post Office scandal prompts reflection on the ongoing EU Settlement Scheme (EUSS) issues affecting EU citizens in the UK, revealing a systemic problem requiring attention.

L ast week’s domestic news has been dominated by the Horizon Post Office scandal, following the screening of the ITV drama Mr Bates vs the Post Office.

There are some Brexit aspects to that which I will write about in my column in next month’s print edition of Byline Times, so I won’t repeat them here. However, the massive public outrage that has followed the drama ought to alert us to the scandals going on right now. It is all well and good to feel shock and revulsion about what happened to the sub-postmasters, but, aside from their campaign group and a handful of journalists and politicians, who gave much thought to their plight over the twenty and more years that it was unfolding?

It’s not that what was happening during that period was completely unreported, but it was perhaps easy not to pay too much attention because it seemed too complicated, or someone else’s business, or something that would all be sorted out and need not concern us unduly. And perhaps there is a harsher diagnosis here: it’s easy enough to join in with the baying crowd of condemnation now that there is such a crowd, but rather more difficult to do so when the cause was unfashionable, and the outcome had to be fought for.

The ITV Post Office drama was aired on the first four days of the new year. But it was book-ended by three reports by Lisa O’Carroll in the Guardian which received far less attention. They all concerned issues arising for EU citizens who had been living in the UK before Brexit, and the government’s EU settlement scheme (EUSS), and they point to another scandal emerging under our noses but with little of the public outcry that the Post Office scandal has now provoked.

The emerging EUSS scandal

One of these reports, on 26 December, highlighted the case of ‘Silvana’, an Italian who has lived in the UK for fourteen years and faces removal from the country because she had not realized that her ‘permanent residency’ card is now insufficient, and that she needs to apply to the EUSS. However, that scheme has now closed and although it still accepts late applications on ‘reasonable grounds’, a change of rules in August removed lack of awareness of the scheme from the list of such grounds. A couple of days before, O’Carroll had reported another case, that of Massimo, an Italian restaurant owner, and his British wife, Dee, have had their bank accounts frozen because he, too, had thought his permanent residence card was still valid.

Then, on 7 January, O’Carroll reported that ‘Maria’, a Spanish woman resident in the UK, had been forcibly returned to Spain when trying to re-enter Britain after a short visit to her home country. She had documents, specifically a Certificate of Application for the EUSS, which clearly stated her right to live and work in the UK, but had not yet had a final decision on her application, in that her case was still under review following an appeal against an initial rejection. The border officials said this document was not valid, detained her overnight at Luton airport and then sent her back to Spain.

The details of each of these cases are different, and each has its own complexities, but they are not isolated. According to the3million, the main campaign group for EU citizens living in the UK, at least 140,000 people are in Maria’s situation of having Certificates of Application, but awaiting the outcome. More generally, there are an unknown number of people who have, or may, have fallen foul of the post-Brexit settlement scheme, whether because of their own confusion about it, or because of erroneous advice from officials or lawyers. As with the Windrush scandal, it may be many years before the full impact of this comes to light.

Nor is the issue just one which affects those who have not applied for, or not yet been granted, ‘settled status’. Even those who have received it can experience difficulties when they have to prove it, for example in order to get work, rent a home, open a bank account, or access the NHS. This was the case for ‘Agnieszka’, a Polish woman who has lived in the UK for sixteen years and has settled status, who found that when she tried to change her job there were errors on the government’s online ‘View and Prove’ system, and as a result she lost the position. It took the Home Office three months to correct the error.

This case illustrates one of the biggest travesties of the EUSS, the government’s refusal, despite repeated requests and legal challenges, to create a paper version of proof of settled status. The digital-only system is not only complex even when it works as intended, but has also been subject to what appear to be numerous bugs and/or hacks in which crucial data has been lost or changed.

The origins of the scandal

It’s worth delving back into the origins of all this. Of all those whose lives have been damaged by Brexit, EU citizens who were living in the UK, most of whom were not even entitled to vote in the referendum, along with UK citizens living in the EU, some of whom could not vote, have surely been the worst and most directly affected. There are many dimensions to that, starting with the emotional hurt of a vote which was to so large an extent animated by hostility to freedom of movement and immigration generally. That hurt was especially profound because so many of those affected had such deep, longstanding, roots, both private and professional, in the UK.

Then there was the psychological and economic insecurity created as the Brexit negotiations proceeded, captured by the painful testimony of the In Limbo books edited by Elena Remigi and others. Now, even with settled status, there has been a definitive loss of previous full rights of freedom of movement, and all the ongoing practical problems attendant to that loss for families and relationships. So there is a sense in which all this is scandalous in itself, even before the various issues of human, administrative, legal, and technical error which, collectively, constitute the specific scandal of EUSS.

From the outset, the EU insisted that there were three main priority areas which had to be substantially resolved in phase one of the Article 50 negotiations. These were the financial settlement, the situation of Northern Ireland, and Citizens’ rights. Perhaps surprisingly, and despite the bluster of Brexiters, including Boris Johnson, the first of these proved relatively straightforward, to the extent that the ongoing payments being made to the EU, and which will continue until 2065, are barely remarked upon now. There was not even much attention to the way that one consequence of Truss’s disastrous mini-budget was to add £91 million to the bill.

The Northern Ireland issue, despite a different kind of Brexiter bluster, to the effect that it was a non-issue, turned out to be far more complex, vexed, and intractable. Indeed, the reality is that, although this was supposed to be resolved in phase 1, it never disappeared during phase 2 (the future terms discussion), and its supposed resolution with the Northern Ireland Protocol proved chimerical once the transition period ended. Hence the Windsor Framework, which is only now starting to be implemented. All that has been discussed many times on my blog, and I won’t say more here.

What, to my discredit, I’ve discussed less often is the third of the phase one issues, Citizens’ rights. In fact, the most extensive coverage of it here was in the sole guest-authored post, written by Monique Hawkins (now Interim Co-CEO of the3million) in December 2018. That post contains many points that are still relevant. These include the fiasco of the original ‘permanent residence’ scheme and highly prescient concerns about the then emergent EUSS scheme, concerns which relate to all of the individual cases mentioned above, including the problems of a digital-only certification system.

For all these reasons, Alexandra Bulat, another campaigner in this area, and who is now the first British-Romanian Labour County Councillor, argued in February 2018 that public perception that Citizens’ rights had effectively been dealt with during phase one was mistaken. Five years on, and with the EUSS in place and giving rise to cases including, but certainly not limited, to those recently reported in the Guardian, it is now becoming clear that this is not just a scandal in the making but a scandal in progress. That is not just a matter of the EUSS itself, but also the extremely heavy-handed policing of the borders. Thus, last year, the Immigration Advice Service, again partly as the result of Guardian reporting, highlighted the high rate of EU nationals being detained at the border, including cases such as a Spanish woman arriving for a job interview without a visa even though that is something perfectly permissible under the regulations.

Parallels between the Post Office and EUSS scandals

There are some clear and direct parallels between this scandal and the Post Office, most obviously in the role of technology, where the flaws in the Horizon system can be compared with those in the EUSS View and Prove system. They also share an inversion of normal justice, in the way that the onus falls on the victims to prove their innocence in the face of an assumption that they are guilty. In a less direct way, there are parallels in the way that individuals are confronted with a massive and powerful bureaucracy, and a bureaucracy which not only applies its rules with impersonal indifference but, sometimes, does not even apply its own rules correctly.

Moreover, although EU citizens’ rights are overseen by the Independent Monitoring Authority (IMA), which is formally an “executive non-departmental public body sponsored by the Ministry of Justice”, it would seem that, as with the Post Office case, the effectiveness of political and public accountability is limited. That’s not to dismiss some of the good work the IMA has done, including winning a court case against the Home Office in 2022 on one aspect of EUSS’s functioning. Yet, on another aspect, where it investigated the effectiveness of the issuing of Certificates of Application for EUSS, making three recommendations for improvement, the Home Office, in its response of September 2023, was able simply to dismiss two of the three, apparently with impunity.

In a sense, people like Hawkins and Bulat (and others associated with the3million and similar organizations) can be compared to the very early campaigners in the Post Office scandal, and O’Carroll with the journalists who first began to report it. Some politicians, too, including Green MP Caroline Lucas, have taken an active interest in it, just as a few did in the Post Office case. But what the Post Office scandal should tell us is that it is now, when the damage is being done, that public outrage and outcry is most needed, as it is only that which galvanizes effective political action.

Where are the Brexiters?

It's true that for most of us there may be little we can do other than, say, write letter to our MPs, or make a donation to a campaign group or a crowdfunded legal action. But what of those with a public platform who have now so opportunistically started singing the praises of Mr Bates and the other sub-postmasters? What about Nigel Farage? Now, he is quite ludicrously* castigating Keir Starmer for having been Director of Public Prosecutions when the postmasters were being prosecuted and, of course, he made much of his ‘victimization’ when de-banked by Coutts. Surely, then, he should be leading the outcry, if only for those like Massimo who have been de-banked by Brexit?

And what of David Maddox, Political Editor of the rabidly pro-Brexit Express, who last week penned possibly the most dotty commentary on the Post Office scandal so far, opining that: “the real big picture story here is that this was once again an example of the establishment circling in to protect and reward itself while dumping from a great height on the little ordinary people – aka the decent hard-working folk who keep this country ticking over. This is one of the main reasons why millions of Brits, some of whom had never voted before, rose up and voted Leave in 2016 to leave another pan-European, rigged establishment club”? We await Maddox’s fulminations on behalf of the “little ordinary people” and “decent hard-working folk” being ‘dumped on’ by the EUSS.

What of thuggish Lee Anderson, one of those intent on making Ed Davey the villain of the Post Office scandal (a proposal which, along with other aspects of the current situation, was eviscerated by Private Eye editor Ian Hislop in a blistering TV appearance)? What, for that matter, of those Vote Leave campaigners who insisted that little or nothing would change for EU citizens in the UK and for UK citizens in the EU, dismissing all concerns as part of Project Fear, and often – with the habitual Brexiter proclivity to cite legal factoids which they didn’t understand – erroneously invoking the Vienna Convention as proof of this?

Why it matters

The need to recognize and resolve the emerging scandal of the treatment of EU citizens in the UK is, first and foremost, a moral imperative. But it also has a pragmatic and political aspect, and one which should be as important to those who want to ‘make the best of Brexit’ as to those who want to reverse Brexit altogether. The reason why the EU insisted that Citizens’ rights must be dealt with in phase one was because protecting those rights was very high on its list of priorities – higher, perhaps, than protection of UK citizens’ rights was to the British government.

It remains the case that the EU and individual member states are very much concerned about this. For example, in February 2023 the EU raised serious concerns about the Home Office’s sudden rejection of over 140,000 on-line applications for settled status, with an EU diplomat reported as re-iterating that “protection of EU citizens’ rights is a priority for us”. Similarly, as early as May 2021 the European Commission expressed “concern” in relation to unwarranted detentions of EU citizens at UK borders.

So if there is to be a return to good relations with the EU, let alone an atmosphere in which a UK application to re-join the EU or even the single market would be viewed positively, then a pre-requisite would surely be fair treatment of EU citizens. One of the many ways in which Brexiters failed to show generosity in their victory was to treat these EU citizens so carelessly, effectively exposing them to the whole panoply of the ‘hostile environment policy’ the Home Office has created. For that, and for Brexit itself, they bear responsibility and deserve blame. But, whilst acknowledging that, I think that the Post Office scandal provides more uncomfortable and perhaps unpalatable lessons.

Uncomfortable lessons

Following the ITV drama, public revulsion at what was done to the sub-postmasters has, understandably, focused especially on Paula Vennells, the former CEO of the Post Office. In the face of that revulsion, she has since capitulated to the widespread demand to return the CBE she was awarded, and now faces pressure to return bonuses she was paid. Few will feel much sympathy for her.

Yet it doesn’t necessarily require sympathy to notice that the way she has been pilloried, including extensive reference to the gap between her conduct as CEO and her position in the Anglican Church, is itself not so very different to the way that some of the sub-postmasters who were wrongly convicted were turned on by their communities at the time it was believed those convictions were warranted. That didn’t always happen, and in some cases their communities gave huge support to them, but sometimes they were insulted and even assaulted, as were their families. And, just as Vennells is depicted as a hypocrite because of her religious beliefs, so they were depicted as having betrayed community trust.

Vennells may well have been incompetent, dishonest, and, for all I know, malign, and I’m certainly not defending her. But making her the main scapegoat for the entire scandal, or at least the lightning rod for public anger, neglects the systemic nature of that scandal. To call it systemic means much more than just identifying a larger cast of scapegoats in the multiple actors in the Post Office, Fujitsu who created the Horizon system, and parts of the government. It also means recognizing the role of habitual practices around things including outsourcing, political oversight of ‘arm’s length’ agencies such as the Post Office, and the conduct of private prosecutions. Less comfortably, it includes the role of those who disdained the victims as criminals and those, comprising almost all of us, who didn’t give very much care or attention to what was happening, at least until we saw it depicted on TV.

How do these lessons apply to Brexit?

So what of the emerging EUSS scandal and of Brexit more generally? Just as I’ve argued in the past that it is useful to imagine how the UK would have regarded another country had it been leaving the EU, so is it instructive to think about how the UK looks from abroad. Whereas, internally, we may see a crucial distinction between leavers and remainers, from outside it is simply the case that the British people chose to leave. After all, few of us are familiar with the intricacies of other countries’ politics – mostly, we just notice the headline fact that, say, ‘the Italians’ have elected Meloni, or that ‘the Australians’ have voted against the indigenous voice change to their constitution. Brexit is seen a similar terms from outside as, no doubt, is Britain’s treatment of EU citizens.

At some point, especially if there is to be any serious possibility of re-joining, that has to be confronted. It’s not enough to indignantly say it was ‘Russian interference’, or an accident of Tory Party (mis)management, or dishonest campaigning using data analytics to malign ends, or manipulation by Tufton Street thinktanks, or, even, that it was all the fault of the Brexiters. Whether or not those things are true doesn’t adequately acknowledge that, as a collective entity, our country chose to leave, and so it’s like saying some version of ‘it was Vennells’ fault’ in relation to the Post Office scandal. In other words, it fails to acknowledge that, in ways that are far too numerous to discuss here, Brexit was a systemic decision born of the history of the UK’s membership of the EU, our public discourse, especially about immigration, and the nature of our political culture and institutions, all of which ultimately paved the way to the headline fact that Britain voted to leave.

If Brexit is ever to be reversed then it may well need at least some high-profile Brexiters to recant and, rather like Vennells returning her CBE, to give some acknowledgement of their misconduct and failure. But, more importantly, it will require a repudiation of the systemic factors that lay behind Brexit. That will take many years, if it happens at all, but in the meantime a small step in that direction would be to start making a noise right now about the unfolding EUSS scandal. It will not be enough to wait until when, in, say, 2044, there is a TV drama about all the lives ruined, and joining the angry crowd demanding justice becomes easy and even, in a perverse way, enjoyable.

PMP Magazine

(*) Ludicrously, as the vast majority of these 900+ prosecutions were private, not public, and of those which were not it seems only three occurred when Starmer was Director of Public Prosecutions, and it seems unlikely he is culpable for them.



Text: This piece was first published in Brexit & Beyond and re-published in PMP Magazine on 16 January 2024 under a Creative Commons Attribution-NonCommercial 4.0 International licence. | The author writes in a personal capacity.
Cover: Dreamstime/Cmspic.

Written by:

[Read our Comments Guidelines]